App / Mobile
This policy explains how 5qqee collects, stores and uses the information tied to your account — including payment records from bKash and Bank Transfer, login activity and session data. Access to our platform depends on your local law and eligible regions; this policy applies only where that access is permitted.
When you open an account, we collect the details you provide during registration — your name, contact information and, where you use bKash or Bank Transfer, the transaction identifiers associated with those payment routes. We use this to verify your account, process your wallet activity and respond to support requests. We do not sell your data to third parties. Information shared with payment processors — such as the records generated when you submit a bKash deposit or initiate a Bank Transfer — is limited to what those processors need to complete the transaction. We retain transaction records for the period required under applicable rules in the regions where access is permitted. Cookies and session data are collected when you browse the platform. These help us keep your login active, remember your account preferences and understand how pages are used. You can adjust cookie settings through your browser at any time, though some account functions depend on session cookies remaining active. If you have questions about what data we hold, the account dashboard shows your registered details after login. For anything not visible there, our support team can provide a record summary on request.
Transaction identifiers from bKash deposits are held only as long as needed for account verification and dispute handling in eligible regions.
Bank Transfer records are retained in line with applicable financial record-keeping requirements for the regions where this service operates.
Name, contact details and login history are stored in your account. You can review registered details directly in the account dashboard after login.
Session data keeps your login active and saves account preferences. Adjust cookie behaviour through your browser settings at any time.
This policy covers data collected directly through the 5qqee platform — account registration, wallet activity and support interactions. It does not extend to third-party services you reach from our pages, nor does it govern how payment processors handle data on their own systems. Understanding the boundary helps you know where to direct a data question.
Covers all data collected when you register, log in or update your account details on 5qqee. Includes session records and device-level identifiers used to keep your account secure.
Covers transaction references generated when you use bKash or Bank Transfer through our platform. Does not cover how bKash or your bank handles that same data on their side.
Covers your interaction data — pages visited, games opened, support messages sent. Game content supplied by studios is subject to those studios' own data practices, not this policy.
Links or services outside 5qqee are not covered here. Once you leave our platform, the privacy terms of the site or service you reach apply independently of this policy.
You have practical options when it comes to the data we hold. The account dashboard, accessible after login, shows your registered name, contact details and recent wallet activity — that is the first place to check if you want to review what we have on file. If something is incorrect, you can update most details directly from account settings without contacting support. For records not visible in your dashboard — such as a full transaction history or a copy of stored account data — you can raise a request through our support channel. We aim to respond to data queries through the same routes we use for account help. Where a request involves deleting data, we will confirm what can be removed and what must be retained under applicable rules for the regions where access is permitted.
Log in and open the account dashboard. Registered details and recent wallet activity are listed there. No support request is needed to view the data shown in that section.
Update name, contact or payment details directly in account settings. If a field is locked, contact support with the correct information and we will verify the change.
If you want a record of all stored data we hold on your account, send a request through our support route. We will confirm what is held and provide a summary where permitted.
You can ask us to remove data we are not required to keep. We will explain what can be deleted and what must stay on file under the rules that apply in your eligible region.
Data questions are handled through the same support routes as account queries. If you are unsure which channel to use, start with live chat — it is the quickest way to confirm what data we hold and to request a correction or summary. For formal data requests, email gives you a written record of the exchange.
Open the chat icon from any page while logged in. Use this for quick questions about what data we hold, how to update account details or how this policy applies to your account.
Send a written data request to our support email address listed in the account help section. Email is the recommended route for formal requests involving data summaries or deletion.
Many data queries can be resolved without contacting support at all. Log in and check the account dashboard first — your registered details, wallet records and session history are shown there.
We keep your account data accurate and limit access to it within our systems. Payment records — whether from bKash deposits or Bank Transfer activity — are stored only as long as needed for account operation and applicable record-keeping requirements. When you contact support about a data matter, the team can see the account record relevant to your query and nothing beyond it.
Account and payment data is kept for the period needed to operate your account and meet record-keeping rules in eligible regions. Once that period passes and no active dispute exists, data is removed from live systems.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Adjust or block non-essential cookies through your browser settings at any time without losing your account access.
Login activity is logged per session. If you notice an unrecognised session in your account history, contact support immediately through live chat or email so the record can be reviewed and your access secured.
When this policy changes, the updated version is published on this page with a revised date at the top. Continuing to use the platform after a change is posted means you have seen the updated terms.
If something in this policy is unclear, these answers cover the questions we hear most often. For anything not addressed here, reach out through live chat or email support.
We collect your name, contact details and the information you submit during registration. When you use bKash or Bank Transfer, we also hold the transaction references generated by those payment routes. You can review what is stored in your account dashboard after login.
We do not sell your data. We share payment identifiers with bKash or your bank only to complete the transaction you have initiated. Game studios supply content only and do not receive your personal account data through our platform.
Records are kept for as long as your account is active and for the period required under applicable rules in eligible regions. Once that retention period ends and no open dispute exists, data is removed. Ask support for specifics on your account.
Yes. Send a data summary request through our email support route listed in the account help section. We will confirm what is held and provide a summary. Live chat can also help you start the request if you are unsure of the process.
Log in and go to account settings — most contact and profile fields can be updated directly there. If a field is locked or you cannot edit it yourself, contact support through live chat with the correct information and the team will verify the change.
If your account becomes inactive, data is retained for the period required under applicable rules in eligible regions before being removed. You can contact support to ask about deletion. What must be kept under record-keeping rules cannot be deleted before that period ends.